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CYBER PROTECTION
ADVISORY

PROTECT YOURSELF FROM SCAMMERS

We would like to alert our valued customers about a recently discovered scam circulating on Facebook ads and Messenger. This scam entices users with promises of a “monetary reward” and directs them to a fake login page, tricking them into disclosing their account information.

To protect yourself, please remember:

  • Do not provide personal information to anonymous or unofficial websites.
  • Be cautious of unsolicited messages or emails claiming rewards or urgent actions.
  • Verify the authenticity of offers by contacting official channels before taking any action.

At Petron, your safety and trust are our priority. If you suspect you have encountered this scam, please report it immediately to our support hotline at (+632) 8802-7777.

CYBER PROTECTION
ADVISORY

PROTECT YOURSELF FROM SCAMMERS

This collaboration scam found on Facebook as an Ad tricks consumers to purchase Petron products with a big discount.

Please do not disclose personal information or transact financially in unofficial websites or messages you receive.

CYBER PROTECTION
ADVISORY

PROTECT YOURSELF FROM SCAMMERS

This rewards scam was discovered on Facebook ads and messenger, which will trick you into answering a quiz to claim your “gift.”

We remind you not to give or disclose any personal information to anonymous and unofficial websites or messages you receive online or via email.

CYBER PROTECTION
ADVISORY

PROTECT YOURSELF FROM SCAMMERS

This rewards scam was discovered on Facebook ads and messenger, which will trick you into sharing the fake promotions to your contact list to claim your “monetary reward.”

We remind you not to transact financially on any unofficial websites or messages you receive.

 

CYBER PROTECTION
ADVISORY

PROTECT YOURSELF FROM SCAMMERS

This collaboration scam found on Facebook as an Ad tricks consumer to purchase Petron Products with a big discount.

Please do not disclose personal information or transact financially in unofficial websites or messages you receive.

CYBER PROTECTION
ADVISORY

PROTECT YOURSELF FROM SCAMMERS

Beware of the fake website, https://bataan-refinery.com, as it is not affiliated to Petron Corporation. We remind you that all legitimate products, services are only posted through official Petron channels listed below.

CYBER PROTECTION
ADVISORY

PROTECT YOURSELF FROM SCAMMERS

This rewards scam was discovered on Facebook ads and messenger which will trick you to enter your account information by registering to a fake login page to claim your “monetary reward”.

We remind you not to give or disclose any personal information to anonymous and unofficial websites or messages you receive online or via email.

CYBER PROTECTION
ADVISORY

PROTECT YOURSELF FROM SCAMMERS

This subsidy was discovered through Facebook messenger with malicious links redirecting to impostor websites (details of the scam).

We remind you not to give or disclose any personal information to anonymous and unofficial websites or messages you receive online or via email.

CYBER PROTECTION
ADVISORY

PROTECT YOURSELF FROM SCAMMERS

Beware of fake websites pretending to be Petron Corporation. This website contains information taken from Petron Corporation and other oil and gas companies’ webpages. It contains fake information instructing vendors on how to get accredited with Petron.

The website https://petronscheme.com and any emails from petronscheme.com is not affiliated with Petron Corporation nor its subsidiaries. Please note that legitimate communications are posted through official Petron channels listed below.

 

CYBER PROTECTION GUIDELINES

NEVER SURRENDER YOUR CARD, PIN, PASSWORD OR MOBILE SIM CARDS

  1. For your card protection, never give your Card, PIN, One-Time PIN/Password, mobile SIM card, or even online username account to anyone. Petron representatives, its dealers, and even customer agent representatives will never ask these for any reason, even as part of promos, or identity verification procedures. Keep track of your account by regularly checking your transaction history details on your PVC mobile app or internet browser.
  2. For your Petron Cards (e.g., Petron Value Card, Petron Fleet Card, Super Driver Card), please ensure to affix your signature at the back of your Petron card to prevent unauthorized transactions.
  3. In case of card cancellation or termination, you may surrender your card to Petron at its address provided in the contact information.
  4. For Fleet Cards, lending of Petron Cards to others is not allowed. An authorization letter with an attached copy of the cardholder’s ID with specimen signatures is required if the Fleet card holder is not present at the station.
  5. Please report stolen or lost cards to the following contact information:

WHEN YOU ARE USING PETRON APPS THROUGH A MOBILE DEVICE

  1. Download our Petron app/s only through official channels in the Android Google Play Store and iOS AppStore.
  2. Whenever possible, set up biometrics (e.g., facial recognition or fingerprint) to protect your mobile device.
  3. Do not use a jailbroken or rooted device.
  4. Do not open QR codes that are not posted on Petron outlet, printed on your sales invoice or other untrusted sources or locations.

IF YOU ARE ACCESSING PETRON SITES/APPS THROUGH A COMPUTER

  1. If you are logging on through a public computer to access Petron websites:
    • Do not save your sign in information.
    • Remember to click the log off/sign off button after use.
    • Do not simply close the browser.
  2. When using an internet browser, look for the padlock icon next to the site name. This means that information sent between your browser and the website is encrypted.
  3. Double check that the website address is Petron’s official site (listed below).

PROTECT YOUR IDENTITY

  1. If you have Petron accounts, please keep your profile and contact information up to date if there are changes or errors. Updating your account information would also ensure you get important and timely correspondence from Petron. Note that changes to certain sensitive Petron loyalty profile information (name, mobile number, email, birthday) may require identity verification from Petron. For assistance, you may contact us at (+632) 8802-7777 / #PETRON (#738766) or email us at petronvaluecard@petronphtest.risingtide.ph.
  2. Protect your password, PINS and account information.
    • Change your password regularly. We recommend at least every 90 days. If you notice suspicious activity or compromise, please change your password immediately.
    • Use complex passwords. Your password should ideally contain at least eight characters, and different character sets (e.g., upper and lowercase letters, numbers, or special characters).

BE CAREFUL OF SCAMS/PHISHING ATTEMPTS

1. Petron Corporation products, promos and raffles are posted through our official channels listed below.

SMS Message
The official Petron SMS sender is ‘PETRON’.

Websites
Official Petron websites are:

Phone Calls
Our call hotlines are (+632) 8884-9200, (+632) 8802-7777, and #PETRON (#738766). For Petron Gasul Hotline, call #88000 or text (+63) 917-878-8000. If someone suspicious contacts you (e.g. from an unknown number or in person), please do not engage and directly confirm through our official Petron contact information.

Eletronic mail / Email
Our official email address for customer support is talk2us@petronphtest.risingtide.ph.

Social Media

These are our official social media accounts:

Facebook Accounts:
Verified ( ) Petron Corporation Account: @PetronCorporation
Verified ( ) Petron Gasul Account: @PetronGasulPH
Fiesta Gas Account: @FiestaGasOfficial
Petron Careers Account: @PetronCareers

Instagram Accounts:
Verified ( ) Petron Corporation Account: @petroncorporation
Verified ( ) Petron Gasul Account: @petron.gasul

Verified ( ) YouTube Account: @PetronCorp
Twitter: @Petron_Corp

2. Please be vigilant against fake employment offers from individuals posing as representatives of Petron Corporation. Petron directly hires its employees and announces job vacancies ONLY on Petron’s official website, Linkedin account, JobStreet, and Petron Careers Facebook Page. Applicants are not required to pay fees during or after the recruitment process. If anyone comes across similar invitations or suspicious announcements online, please report them to Petron Human Resources at recruitment@petronphtest.risingtide.ph.